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BPO company needs 1T call center agents
Friday, Apr 03, 2009

About 1000 more jobs are available for the potential call center agents as American company Convergys Corp. (Convergys) opened its third site in Cebu City Last Wednesday.

"Cebu, along with Convergys' 11 contact center facilities (in the Philippines), continues to be a place where individuals can start a career in the BPO (business process outsourcing) industry," said chief information officer Jim Goetz.

Goetz cited availability of a workforce, good infrastructure, competition in the area and operating cost as the primary selection factors in choosing Cebu as the site of the newest contact center.

The third site is located in the new i3 building inside Asiatown Information Technology Park (AITP)

Stephen Slade, site director for i2 and i3 said the i3 facility will be serving 2 companies – back office services including claims processing for an insurance company and technical services for a cable company.

Slade said Convergys is occupies three floors in the i3 building but will soon expand to a total of six floors.

With additional 1,000 jobs in i3, Convergys will be employing 3,300 individuals including the two sites located in sitio Banawa, barangay Guadalupe and the i2 building inside AITP.

This makes the Convergys the largest BPO provider in Cebu, said sourcing manager Jose Manuel Castillo.

Last Wednesday, Convergys held the simultaneous launching of the new Cebu site with two other sites at the University of the Philippines –Ayala Land Technohub in Metro Manila and the Nuvali Technohub in Santa Rosa Laguna.

Castillo said the opening of these sites is proof that the company continues to see growth despite the global economic slump.

"Existing clients see the values Convergys brings in maintain and enhancing relationship between them and their customers. Our expansion is the validation that what we're doing is good," he told reporters.

Castillo said the Masters in Business Administration (MBA) program announced by Cebu City Mayor Tomas Osmena last week which will be offered to call center agents, confirms that call centers is not just a fad.

"It goes along way in validating that the contact center is a legitimate and viable industry that is here to stay," he said.

The First Convergys contact Center in Banawa opened in August 2004. The i2 site started operations in April 2007.

The company has 12 contact centers in the country employing 16,000 people. Seven contact centers are located in Metro Manila, three in Cebu, one in Bacolod and one in Laguna.

It provides relationship management and technical help desk services through traditional voice calling, electronic mail, web cat, back office applications and document processing.

Source: Cebu Daily News